Local Authority & Government Complaints

Dealing with Local Authority or other Government agencies can feel like navigating a complex maze. When you're in a dispute, it's easy to feel unheard, overwhelmed, and alone. I understand this deeply. My experience working with vulnerable families has shown me the immense difference that skilled, compassionate support can make in these situations.

My service is designed to be your guide through the complaints process. I will provide you with the structured support you need to advocate for yourself, ensuring your voice is heard and your case is presented clearly and factually.

My role is to empower you to handle your situation with confidence. I will not provide legal advice, but I will provide the support you need to understand the process and make your own best decisions.

How I Can Help

My support is structured to provide you with the right level of assistance for your needs, from organizing your initial thoughts to providing direct support in meetings.

 

The Compass: Guided Support

 

This tier is for hands-on, non-legal assistance to help you build a strong foundation for your complaint.

  • Complaint Drafting & Strategy: I can help you draft your formal complaint letter and supporting statements. This includes organising your chronology of events and helping you articulate your concerns clearly and factually, just as I would for a witness statement in court.

  • Case Chronology: I can assist you in creating a detailed and factual timeline of your interactions with the agency. A clear chronology is the most powerful tool for any formal complaint or appeal.

 

The Advocate: Direct Support

This tier is for in-person or remote support in meetings and formal proceedings.

  • Meeting Attendance: I can accompany you to formal complaint resolution meetings, internal reviews, or meetings with social workers. My role is to provide moral support, take notes of the proceedings, and help you stay focused and calm in a high-pressure environment.

  • Meeting Preparation: We can work together to help you prepare for these meetings by discussing what you intend to say and ensuring you have all your documents in order.

Legal Research: Understanding Your Rights

Understanding the legal basis of your complaint can be a powerful tool. My legal research service can provide you with the information you need to support your case.

  • Complaints Procedures: I can research and explain a department's specific complaints procedures and policies.

  • Government Guidance: I can find and explain relevant government guidance or a local authority's statutory duties that may apply to your situation.

Important Note: This is not a legal advice service. My research will provide you with a neutral, factual report on the law, but I will not tell you what to do or whether your complaint will be successful. My commitment is to provide you with the information you need to make your own best decisions.